Faq

Of course. Choosing something for your wedding should feel grounded, not rushed. You’re welcome to visit our Warsaw studio and experience the pieces in person. If that’s not possible, we can send you a sample to try in your own space. Just send it back when you’re ready.

When we create something from scratch together, every step is intentional, every decision yours as much as ours. Because of that, custom pieces aren’t eligible for returns. But we stay close to you throughout the process so what arrives should find the place in your heart.

That’s a good place to start. Inspiration isn’t something you need to bring, it’s something we uncover together. Through conversation and shared references (consultation can be booked here) we shape a direction that feels genuine to you. You will also get access to our curated Pinterest boards to begin seeing what resonates. There is always something there. We just help you hear it.

We love that. Truly. Our pieces aren’t limited to weddings. They can also be worn for other occasions. And if for now you are waiting for the right moment, you can always pass the word about us to your friends. You are also welcome to join our newsletter (sign up here), where we explore broader cultural topics, our process, and the things that inspire us.

Wow, we have epic plans! The studio is growing towards a fully personalised catalogue of wedding accessories, dresses and art direction services. For now, you have a first taste of our world, but consequently we would like to stay on a platform where digital tools allow you to order a made-to-measure piece through a 3D software of our couturier. Stay tuned for it to unveil.

Terms and Conditions

COMMON PROVISIONS

§1 GENERAL PROVISIONS

These Terms and Conditions (hereinafter referred to as the “Terms”) define the rules for the provision of services and the sale of products by:

Marta Klara Sadowska Studio
Miła 6/3, 00-180 Warsaw, Poland
NIP (Polish tax identification number): 5253066664
E-mail: hello@martaklara.studio

The Seller operates from Poland and provides worldwide shipping.


§2 SCOPE OF SERVICES

The Seller provides:

  • bridalwear (wedding accessories, garments)
  • custom-made designs
  • design and consulting services

Products are sold via the online store and may also be ordered via direct communication channels (e.g. Instagram, email).

For custom orders, the Client must approve the design before finalization.


§3 ORDERS AND CONTRACT FORMATION
  1. Orders may be placed online or via direct communication.
  2. A contract is concluded only after the Seller confirms the Order and receives full or partial payment.
  3. In the case of custom designs, the Order becomes binding upon Client approval of the design.

§4 PAYMENT TERMS
  1. Payment is made by bank transfer or via a payment platform (Stripe)
  2. The Client must complete payment within 3 days of placing the Order.
  3. Payments may be made in multiple currencies to:
    IBAN: PL49249010570000990255616836
  4. Failure to complete payment within this timeframe results in automatic cancellation of the Order.
  5. Custom orders require a 30% non-refundable deposit, which is not refundable even if the Client withdraws from the custom project.

§5 PRODUCTION AND DELIVERY
  1. Production time is up to 2 weeks, unless stated otherwise.
  2. Orders are shipped via DHL international courier service.
  3. DHL is responsible for the transport of shipments.
  4. The Seller is not responsible for delays caused by the courier.
  5. The Client is responsible for checking the condition of the parcel upon delivery.
  6. In case of visible damage, the Client should prepare a damage report with the courier.

§6 PRICES, TAXES AND DUTIES
  1. All prices include applicable VAT.
  2. The Buyer is responsible for any customs duties, import taxes, or additional charges related to international shipping.
  3. The Seller has no control over such charges and cannot estimate them in advance.
  4. In the case of returns, customs duties and import taxes are non-refundable.

§7 RETURNS AND RIGHT OF WITHDRAWAL
  1. Ready-made products may be returned within 14 days from delivery.
  2. To initiate a return, the Client must contact:
    hello@martaklara.studio within 14 days of delivery.
  3. Returned products must:
    • be unused
    • be in original condition
    • include original packaging
  4. The Client bears the cost of return shipping.
  5. Returns must be sent to the Seller’s registered address.
  6. Custom products are non-returnable and non-refundable.

§8 COMPLAINTS
  1. Complaints must be submitted via email to:
    hello@martaklara.studio
  2. The Client has 14 days from delivery to submit a complaint.
  3. Complaints may include:
    • structural damage (e.g. broken veil comb)
    • defects appearing during normal use
  4. The Seller may resolve complaints through:
    • repair
    • replacement
    • refund

§9 INTELLECTUAL PROPERTY
  1. All designs and products remain the exclusive property of the Seller.
  2. Any copying, reproduction, or use without prior written consent is prohibited

§10 LIABILITY
  1. The Seller is responsible for fulfilling Orders within agreed timelines.
  2. The Seller is not responsible for:
    • incorrect measurements provided by the Client
    • improper use of the product
    • delays caused by courier services

§11 PERSONAL DATA

The Seller processes personal data (including email addresses) for order fulfillment and newsletter communication.
Detailed information is available in the Privacy Policy.


§12 GOVERNING LAW

These Terms are governed by Polish law.
Any disputes shall be resolved by the competent courts of Poland.


§13 FORCE MAJEURE
  1. The Seller shall not be liable for any failure or delay in the performance of its obligations under these Terms and Conditions if such failure or delay is caused by circumstances beyond the Seller’s reasonable control (“Force Majeure”).
  2. Force Majeure includes, but is not limited to:
    • natural disasters,
    • war, terrorism, or civil unrest,
    • pandemics or governmental restrictions,
    • strikes or labor disputes,
    • interruptions in transportation or courier services (including DHL),
    • failures of telecommunications or internet services.
  3. In the event of Force Majeure, the Seller’s obligations shall be suspended for the duration of such circumstances.


Privacy Policy

§1 DATA CONTROLLER

The data controller is:

Marta Klara Sadowska Studio
Miła 6/3, 00-180 Warsaw, Poland
NIP (Polish tax identification number): 5253066664
E-mail: hello@martaklara.studio

For any inquiries regarding this Privacy Policy or the processing of personal data, please contact:
hello@martaklara.studio


§2 LEGAL BASIS FOR PROCESSING

Personal data is processed in accordance with Regulation (EU) 2016/679 (GDPR).

The Controller processes personal data on the following legal bases:

  • performance of a contract (Article 6(1)(b))
    • – to process and fulfill orders
  • legal obligation (Article 6(1)(c))
    • – for accounting, tax, and legal compliance
  • consent (Article 6(1)(a))
    • – for newsletter and marketing communication
  • legitimate interest (Article 6(1)(f))
    • – for:
      • direct marketing
      • fraud prevention and security
      • improving products and services
      • handling complaints and potential legal claims

§3 DATA RETENTION

Personal data is stored only for as long as necessary for the purposes described above, and no longer than 6 years, unless a longer retention period is required by law.

Data may be retained longer where necessary for legal, tax, or claim-related purposes.


§4 CATEGORIES OF DATA

The Controller may collect and process the following data:

  • name and surname
  • shipping and billing address
  • email address
  • phone number
  • payment-related information
  • IP address
  • information about the use of the website
  • communication content (e.g. emails, messages)

Data may also be obtained via direct communication channels (e.g. Instagram, email).


§5 RECIPIENTS OF DATA

Personal data may be shared with:

  • payment providers and banks
  • shipping and logistics providers (e.g. DHL)
  • IT and website service providers
  • email and newsletter tools
  • accounting and legal services

Data is only shared to the extent necessary for order fulfillment and business operations.


§6 INTERNATIONAL TRANSFERS

Personal data is primarily stored within the European Economic Area (EEA).

However, it may be transferred outside the EEA where necessary (e.g. shipping, payment processing, or digital tools).

Any such transfers are carried out in compliance with GDPR using appropriate safeguards, such as standard contractual clauses.


§7 PROFILING

The Controller does not use automated decision-making or profiling that produces legal effects concerning the Customer.


§8 DATA SUBJECT RIGHTS

Under GDPR, the Customer has the right to:

  • access their personal data
  • rectify inaccurate data
  • request deletion of data
  • restrict processing
  • data portability
  • object to direct marketing
  • withdraw consent at any time

To exercise these rights, contact:
hello@martaklara.studio


§9 RIGHT TO LODGE A COMPLAINT

If you believe that your data is processed unlawfully, you have the right to lodge a complaint with the supervisory authority:

President of the Personal Data Protection Office (UODO)
Stawki 2
00-193 Warsaw
Poland
Email: hello@martaklara.studio


§10 NEWSLETTER

If you subscribe to the newsletter, your email address will be used for marketing communication.

You may unsubscribe at any time via the link included in emails or by contacting the Controller.


§11 SECURITY

The Controller applies appropriate technical and organizational measures to ensure the protection of personal data.





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